Privacy Policy

Last updated: 14 August 2026

1. Who we are

Time Is Key Logistics Ltd provides road haulage, time-critical delivery and logistics support throughout the United Kingdom.

For the purposes of UK data protection law, Time Is Key Logistics Ltd is the data controller responsible for the personal information described in this policy.

Website: www.timeiskeylogistics.co.uk
Email: info@timeiskey.co.uk
Telephone: 01344 205 391
Address: Unit 1, Hall Grove Farm Industrial Estate, Bagshot, GU19 5HP

2. Information we collect

We may collect the following personal information:

  • Your name and business or company name.

  • Your email address and telephone number.

  • Collection and delivery details.

  • Information about your transport or logistics requirements.

  • Information you include in an enquiry, email or other correspondence.

  • Records of our communications and business relationship.

  • Technical information about your visit to our website, including your IP address, browser, device, referring website, pages visited and interactions with the website.

Please do not provide sensitive personal information through our contact form unless we have specifically asked you to do so.

3. How we collect your information

We collect personal information when you:

  • Submit an enquiry through our website.

  • Contact us by email, telephone or another method.

  • Request a quotation or information about our services.

  • Enter into or discuss a business relationship with us.

  • Use our website.

Our website is hosted by Squarespace. Squarespace may process technical and usage information and information submitted through the website on our behalf.

4. How and why we use your information

We use personal information to:

  • Respond to enquiries and provide quotations.

  • Discuss, arrange and provide transport or logistics services.

  • Communicate about collections, deliveries and service requirements.

  • Manage our customer and supplier relationships.

  • Maintain business, operational and financial records.

  • Protect our business and website against fraud, misuse and security threats.

  • Understand how visitors use our website and improve its performance.

  • Comply with legal, regulatory, tax and accounting obligations.

Our lawful bases for processing personal information are:

  • Contract: where processing is necessary to take steps at your request before entering a contract or to perform a contract.

  • Legitimate interests: where processing is necessary to respond to business enquiries, operate and improve our services, maintain records or protect our business.

  • Legal obligation: where we must retain or use information to comply with the law.

  • Consent: where you choose to accept non-essential analytics cookies. You may withdraw this consent at any time.

5. Who we share information with

Where necessary, we may share personal information with:

  • Squarespace, which hosts and supports our website.

  • Our email, IT and other service providers.

  • Employees, drivers, agents, carriers or subcontractors involved in providing a requested service.

  • Accountants, insurers, solicitors and other professional advisers.

  • Regulators, law-enforcement bodies, courts or public authorities where required by law.

  • A purchaser or successor if our business or assets are sold or reorganised.

We only share information where there is a legitimate reason to do so. We do not sell personal information.

6. International data transfers

Some service providers, including Squarespace, may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are used, such as an adequacy decision or approved contractual protections.

7. How long we keep information

We retain personal information only for as long as reasonably necessary:

  • General enquiries that do not lead to work are normally retained for up to 24 months after our last contact.

  • Customer, contract, operational and financial records are normally retained for up to six years after the relevant transaction or business relationship ends.

  • Website analytics information is retained according to the cookie durations described in our Cookie Policy.

We may retain information for longer where required by law, necessary to resolve a dispute or needed to establish, exercise or defend a legal claim. Information that is no longer required will be deleted or anonymised.

8. Your data protection rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to erase your information.

  • Ask us to restrict how your information is used.

  • Receive certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Complain to the Information Commissioner’s Office.

To exercise your rights, contact info@timeiskey.co.uk. We may need to verify your identity before completing a request.

Your right to object

You have the right to object to our processing of your personal information where we rely on legitimate interests. If you object, we will stop processing the information unless we have compelling legitimate grounds to continue or the processing is required for legal claims.

You can find more information or make a complaint through the Information Commissioner’s Office at www.ico.org.uk.

9. Security

We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Third-party websites

Our website may contain links to social media platforms or other external websites. Those websites operate under their own privacy policies, and we are not responsible for their privacy practices.

11. Children’s information

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children through the website.

12. Changes to this policy

We may update this Privacy Policy if our services, website technologies or legal obligations change. The latest version will always be published on this page with its updated date.

13. Contact us

For questions about this policy or how we use personal information, contact:

Time Is Key Logistics Ltd
Unit 1, Hall Grove Farm Industrial Estate
Bagshot
GU19 5HP

Email: info@timeiskey.co.uk
Telephone: 01344 205 391